"Because sometimes your meeting requires more than just a speaker"
“If you can’t create an emotional connection with your customers, you’re going to lose them”.
Every memory that Patrick has of the summers spent at his grandparents house in the Texas Hill Country has a painting hanging in the background. He never understood why it was “Re-Memorable” until he was an adult and learned the rest of the story about the painting.
During this entertaining, funny, heart warming and informative keynote presentation, Patrick will share the three mindsets to building an extraordinary customer experience. And yes, you will learn the rest of the story about the painting and why it’s important for your organization.
Your group will learn:
1. The Extra Inch Mentality. We are judged by how we meet expectations, but are known for how we exceed them.
2. The Cheers Mentality: The Harvard Business Review shows a 60% decrease in productivity due to an attitude of incivility in the workplace.
3. The Lead The Way Mentality: When you point the way you get one-time results. When you lead the way you get a life time of results.
This program is ideal as opening or closing keynote presentation.
KEEPING YOUR TEAM IN TUNE:
This program also maintains a unique blend of humor, story and song, and focuses on internal customers. This is perfect for HR professionals, education, government, or related industries.