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WHAT SCHOOL BOARDS NEED TO KNOW ABOUT CUSTOMER SERVICE.

By | February 1, 2016

As a professional speaker and author of a book on customer service, some would find it odd that I would find myself speaking for School Boards Associations and groups within education. Customer service is for people who sell right? Wrong. As Daniel Pink says “we all have customers”, and although school boards don’t sell a…

A Charming Advocacy Story From BOSE

By | March 25, 2014

People HATE to be sold but they LOVE to be charmed. Our business and brand is built around this statement. Recently I found myself on the other side of it during a recent encounter with a passionate employee of BOSE. Answering my phone on the drive into North Carolina on another icy day, the panic…

The Jelly Belly Effect: Creating Emotional Buy-In

By | September 4, 2013

I’ll never forget the first time I ate a Jelly Belly. On that day a whole new world was revealed to me and all children of the eighties. No longer were jelly beans bound by the primary colored blandness of green, red, yellow, purple and bleech… er, I mean black. Thanks to President Reagan and…

Dont Call Me a Comedian

By phenry | April 15, 2013

What’s the difference between a comedian and a humorist? Most humorists, especially those who began their careers as comedians, would say that the difference is context…(and money). Comedians primarily perform in comedy clubs while humorists are often writers and speak and perform at conventions, association meetings, and corporate events. A popular quip among my buddies…

I'LL HAVE THE LOBSTER… WITH A SIDE OF COMMUNICATION

By | September 19, 2012

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Death of a speaker…NOT!

By | August 3, 2012

I listened to journalist and author Jeff Jarvis tell 1000 professional speakers from across the globe that a disruption is coming that will forever change the landscape of the meetings industry. He went on to say that speakers who refuse to adapt will find themselves in trouble. Jeff is an old school New York newpaper…

By | July 30, 2012

SELLING THE EXPERIENCE I was coming to the end of a long Honey-do list which had me standing in the liquor store staring at bottles of Skinny Girl Vodka. My wife is a teacher so during the school year we rarely drink alcohol but since it was summer, we’ve resurrected the age old tradition of…

LAZY LEADERSHIP

By | July 26, 2012

  It’s finally over. After three years of planning, organizing, creating and agonizing as the convention chair of the 2012 National Speakers Association convention in Indianapolis this summer, I’m officially old news. My synapses are once again beginning to fire steady, my world is coming back into focus, and now I reflect. The convention was…

TOFU WRAPPED BACON…BE THE BRAND

By | June 13, 2012

“Clean Comedian for corporate, government, or personal events. Contact me for rates and availability.” That’s what the post said on the professional speakers and entertainers group that I am a part of on Linkedin. I was intrigued, not because I am looking for a corporate comic, but because I wanted to see the face of…

CREATING PROFITABLE RELATIONSHIPS THROUGH…INCLUSION

By | June 6, 2012

The sense of belonging is one of the most basic human needs. If you took freshman psychology in college, you learned about behavioral psychologist Abraham Maslow’s Hierarchy of Human Needs Pyramid. In Maslows 1943 paper, A theory of human motivation, he identified the five areas of human needs. The first area is made up of…

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