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5 WAYS TO STOP ARTIFICIAL INTELLIGENCE FROM TAKING YOUR JOB

Robots are taking over the world. In 2017, PwC shared that within the next 15 years, 38% of American jobs will be replaced by Artificial Intelligence or Robotics. 61% of the jobs performed by humans in the financial services sector will be gone.  Kai-Fu Lee , head of Beijing’s Sinovation Ventures and former head of Google China…

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WHAT SCHOOL BOARDS NEED TO KNOW ABOUT CUSTOMER SERVICE.

As a professional speaker and author of a book on customer service, some would find it odd that I would find myself speaking for School Boards Associations and groups within education. Customer service is for people who sell right? Wrong. As Daniel Pink says “we all have customers”, and although school boards don’t sell a…

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A Charming Advocacy Story From BOSE

People HATE to be sold but they LOVE to be charmed. Our business and brand is built around this statement. Recently I found myself on the other side of it during a recent encounter with a passionate employee of BOSE. Answering my phone on the drive into North Carolina on another icy day, the panic…

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The Jelly Belly Effect: Creating Emotional Buy-In

I’ll never forget the first time I ate a Jelly Belly. On that day a whole new world was revealed to me and all children of the eighties. No longer were jelly beans bound by the primary colored blandness of green, red, yellow, purple and bleech… er, I mean black. Thanks to President Reagan and…

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Death of a speaker…NOT!

I listened to journalist and author Jeff Jarvis tell 1000 professional speakers from across the globe that a disruption is coming that will forever change the landscape of the meetings industry. He went on to say that speakers who refuse to adapt will find themselves in trouble. Jeff is an old school New York newpaper…

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CREATING PROFITABLE RELATIONSHIPS THROUGH ACCOUNTABILITY

I was recently at an event in Charlotte where I had the chance to meet a man who had made his career working in the cutthroat world of  New York newspaper and magazine publishing. We were talking about the slow bleeding death of hard copy magazines and I told him that before she gave it…

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Funny Money

FUNNY MONEY Laughter is the best medicine… Obviously that statement was originated before the invention of Percocet, but having said that, laughter truly is a powerful elixir. It is the most powerful reaction a human can generate.  Laughter is more powerful than anger, sadness, fear, melancholy, or any myriad of emotions that we humans struggle…

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