shep Hyken

My first real hatemail…..YES !!!!

I’ve heard it said that you’re not a real writer until you receive your first hate mail. I guess I am now officially a real writer. I wrote an article a few weeks ago about a bad customer service experience that I had in a Hallmark store with my four-year-old son who was denied use…

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No "P" in Customer Service

I used the “S” word in front of my children today.  Yes… the “S” word. The expletive of all expletives, and I said it in front of my babies.  I actually hadn’t even noticed that the word had passed my lips until my four year old admonished me in the car on the way home…

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