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I'LL HAVE THE LOBSTER… WITH A SIDE OF COMMUNICATION

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SELLING THE EXPERIENCE I was coming to the end of a long Honey-do list which had me standing in the liquor store staring at bottles of Skinny Girl Vodka. My wife is a teacher so during the school year we rarely drink alcohol but since it was summer, we’ve resurrected the age old tradition of…

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CREATING PROFITABLE RELATIONSHIPS THROUGH…INCLUSION

The sense of belonging is one of the most basic human needs. If you took freshman psychology in college, you learned about behavioral psychologist Abraham Maslow’s Hierarchy of Human Needs Pyramid. In Maslows 1943 paper, A theory of human motivation, he identified the five areas of human needs. The first area is made up of…

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HOW TO WRITE AND DELIVER A FREAKING AMAZING SPEECH IN 30 MINUTES SERIES

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SPEECH SERIES PART 3

HOW TO WRITE AND DELIVER A  FREAKING AMAZING SPEECH  IN 30 MINUTES OR LESS CHAPTER 3. The Opening Line “It was the best of times, it was the worst of times”, “Call me Ishmael”, “It was a dark and stormy night”-these are all opening lines from great novels. The importance of the first line of a novel…

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CAN YOU EAT YOUR OWN CRAWFISH?… Leadership with a kick

As a student at the University of Southern Mississippi, I began a love affair that has endured throughout the better part of two decades. No, the affair of which I speak was not with one of the beautiful southern belles that make up 60 percent of the student body, but rather with a dirty, disgusting…

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ARE YOU TWEET WORTHY?

Sitting in the office of the A&R director of Curb Records many years ago, I thought “this is it”. This was the magic moment I had been waiting for. The tipping point that I had worked for since I first picked up a guitar, strung three chords together, and sang my own homegrown lyrics. With eyes…

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Death of a Lawnman

My lawn man died.  It took me by surprise when my mother-in-law showed me the obituary a few months ago, but there it was in black and white… Dennis was gone. Dennis was a real nice man and although I didn’t know him very well, we did have a couple of meaningful conversations leaning against…

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My first real hatemail…..YES !!!!

I’ve heard it said that you’re not a real writer until you receive your first hate mail. I guess I am now officially a real writer. I wrote an article a few weeks ago about a bad customer service experience that I had in a Hallmark store with my four-year-old son who was denied use…

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No "P" in Customer Service

I used the “S” word in front of my children today.  Yes… the “S” word. The expletive of all expletives, and I said it in front of my babies.  I actually hadn’t even noticed that the word had passed my lips until my four year old admonished me in the car on the way home…

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