customer service

5 WAYS TO STOP ARTIFICIAL INTELLIGENCE FROM TAKING YOUR JOB

Robots are taking over the world. In 2017, PwC shared that within the next 15 years, 38% of American jobs will be replaced by Artificial Intelligence or Robotics. 61% of the jobs performed by humans in the financial services sector will be gone.  Kai-Fu Lee , head of Beijing’s Sinovation Ventures and former head of Google China…

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Dont Call Me a Comedian

What’s the difference between a comedian and a humorist? Most humorists, especially those who began their careers as comedians, would say that the difference is context…(and money). Comedians primarily perform in comedy clubs while humorists are often writers and speak and perform at conventions, association meetings, and corporate events. A popular quip among my buddies…

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I'LL HAVE THE LOBSTER… WITH A SIDE OF COMMUNICATION

/* Style Definitions */ table.MsoNormalTable {mso-style-name:”Table Normal”; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:””; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:”Times New Roman”; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} I recently coached a client in presentation skills and as a token of appreciation, he sent me a $150 gift card to Ruth’s Chris steak house.  My wife and…

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SELLING THE EXPERIENCE I was coming to the end of a long Honey-do list which had me standing in the liquor store staring at bottles of Skinny Girl Vodka. My wife is a teacher so during the school year we rarely drink alcohol but since it was summer, we’ve resurrected the age old tradition of…

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TOFU WRAPPED BACON…BE THE BRAND

“Clean Comedian for corporate, government, or personal events. Contact me for rates and availability.” That’s what the post said on the professional speakers and entertainers group that I am a part of on Linkedin. I was intrigued, not because I am looking for a corporate comic, but because I wanted to see the face of…

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CREATING PROFITABLE RELATIONSHIPS THROUGH…INCLUSION

The sense of belonging is one of the most basic human needs. If you took freshman psychology in college, you learned about behavioral psychologist Abraham Maslow’s Hierarchy of Human Needs Pyramid. In Maslows 1943 paper, A theory of human motivation, he identified the five areas of human needs. The first area is made up of…

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CREATING PROFITABLE RELATIONSHIPS THROUGH…CONTEXT

In 2004 my world changed.  It was altered, not because of events or circumstances, but because of context. I became a husband in 2004. I became a father in 2004, then again in 2005, and once more in 2008. Finally my wife told me that if I wanted another child I would have to do…

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Is your phone menu screwing you?

I finally have it. The idea that will make me my first million. A pad that affixes to the side of my computer screen that I can punch repeatedly when I encounter an idiot by phone, web, or mail. It would not only be a great stress reliever, but a wonderful way to protect my…

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Painting HiSTORY

Staring at the painting of the two Japanese women hanging in my mother’s house, I realize that I have stared at that picture my whole life. I first remember it on a wall in my grandparents’ house beside the upright piano that my grandfather loved to play, especially after a scotch on the rocks had…

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HOW TO WRITE AND DELIVER A FREAKING AMAZING SPEECH IN 30 MINUTES SERIES

/* Style Definitions */ table.MsoNormalTable {mso-style-name:”Table Normal”; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:””; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:”Times New Roman”; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} CHAPTER 7. EYE CONTACT A speech is a conversation between you and the audience. It may last 5 minutes or 50 minutes, so you don’t want to lose them.…

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